modavault Terms of Service

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Welcome to modavault. These Terms of Service ("Terms") set out the rules that govern your access to and use of modavault's website, mobile platform, products, and customer support services. By visiting our platform or placing an order, you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

By accessing or using any service offered by modavault, you confirm that you have reviewed, comprehended, and accepted these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the age of legal majority where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent behavior or submit orders that are false;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Try to breach site security, data infrastructure, or user accounts;
  • Resell modavault products for commercial profit without our explicit written consent.
• Account Security: You are accountable for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical mistake occurs, modavault may correct the error and amend or cancel any impacted orders before they are dispatched, refunding in full any amount that was charged.
• Perishable Goods: Fresh or perishable items may naturally show slight differences in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may cap order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. The full payment amount must be received before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@modavault.shop within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: Our Shipping Policy sets out all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy governs returns, return eligibility, damage claims, and refund processing timelines.

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6. Intellectual Property

Every piece of original content on modavault's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to modavault and is safeguarded by international copyright, trademark, and intellectual property laws. Reproducing or distributing this content without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent that applicable law allows, modavault will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict of law rules. Before pursuing any other remedy, you agree to submit any dispute or claim connected to these Terms or your purchase to modavault's support team so that we can attempt an informal resolution.

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9. Changes to These Terms

modavault may revise or replace these Terms at any time. When changes are material, we will announce them by publishing the updated terms on our website. If you continue using our website or services after an update takes effect, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: modavault
• Customer Support Email: support@modavault.shop
• Customer Support Phone: 16179804950
• Physical Business Address: 12 MAY ST, Brockton, MA 2302, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST